Effective Date: January 2, 2023
American Contractor Group Inc. (“ACG,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.acgstrong.com, communicate with us, or use our services.
1. Information We Collect
We collect personal and non-personal information to provide you with reliable, efficient, and personalized service.
Information you provide directly includes:
- Name, email address, phone number, and mailing address (such as through contact or estimate request forms).
- Project-related details you submit, such as property address, service needs, or project preferences.
- Payment information when completing transactions for our services.
Information you provide directly includes:
Browser type, device type, operating system, IP address, and referring URLs.
Website usage data gathered through cookies or analytics tools to improve site functionality and user experience.
2. How We Use Your Information
We use collected data to:
- Respond to inquiries and schedule estimates or consultations.
- Deliver and manage contracted construction and remodeling services.
- Process payments, send invoices, and provide warranty or support documentation.
- Improve our website, marketing, and customer communication.
- Comply with legal obligations or respond to lawful requests.
We do not sell or rent your personal information to third parties.
3. Information Sharing
We may share limited personal data with:
- Trusted partners or subcontractors involved in fulfilling your project.
- Payment processors for secure transactions.
- Marketing and analytics services to improve our advertising and communication.
- Regulatory or legal authorities when required by law.
All partners and vendors we work with are required to keep your information confidential and use it only for the purposes for which it was provided.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tools to:
- Remember user preferences.
- Analyze website traffic patterns and visitor behavior.
- Enhance your overall site experience.
You can choose to disable cookies in your browser, but some parts of the site may not function properly if you do.
5. Data Security
We maintain administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, or misuse. While we take reasonable measures to secure your information, no online platform can guarantee complete security.
6. Your Rights and Choices
You May:
- Request access to, correction of, or deletion of your personal information.
- Opt out of marketing emails by following the “unsubscribe” link in our communications.
- Contact us directly for privacy-related questions or concerns at operations@acgstrong.com.
7. Links to Other Websites
Our website may include links to external websites not operated by ACG. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before submitting any personal information.
8. Children’s Privacy
Our services are intended for adults and not directed toward children under 13. We do not knowingly collect personal information from minors.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website or services after updates constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
American Contractor Group Inc.
311 Arbor Terrace
Kingsport, TN 37660
Email: operations@acgstrong.com
Phone: (423) 747-7020
